Album delivery | FAQ TRIBU NEWS

I didn't receive my album
You took the time to make a beautiful Tribu album but it hasn't arrived yet. Was there a problem somewhere? The first thing to do is to go to the menu and click on "Archives", to check the status of your album. What is the status of your album? To find out what the status of your album is, I invite you to read the article "What is the status of my album" by clicking here **If your status is "in the prPopular
Can the album be delivered to several addresses?
Absolutely! You can decide to send one or several versions of your Tribu album. To add an additional album, you need to "add a reader". (Please visit menu > add a reader) In terms of cost, each additional reader is the cost of an additional subscription.Popular
How can I change the shipping address?
You can change your recipient's shipping address whenever you would like. Just remember that the address is printed on the back of the album, so once it's printed, it cannot be changed. In the menu, select "Shipping information" Then click on "Change address". Click on "confirm" to make the change.Popular
How do I add an extra reader?
How? Go to Menu. You can choose to click on "Our family", "Shipping information" or "Subscription". All 3 tabs contain the "Add Reader" button. Select "add reader". Enter the details of your reader and your payment information. You can select the existing paymePopular
When will the album be delivered?
ALL YEAR LONG Our product is delivered on a monthly basis. Tribu subscribers have until 11:59 pm (Central European Time) on the last day of the month to edit the family album. The following day, we generate a digital version of the album (pdf) which is then sent by email to all the members of your Tribu family. Next, we print the album and send it by mail. The album reaches your recipient's home around the 10th of the month (on average, in Belgium and France). BUT AT CHRISTMAS ASome readers
Who receives my album?
The album will be sent to the mailing addresses provided in "Shipping information” for which the status is "subscribed". This address can easily be changed, if necessary. We call the recipient of the album "the reader."Some readers
Do you deliver anywhere in the world?
Yes! And at no extra cost. But our albums are sent from either Belgium or France. In those two countries, the album will reach its destination around the 10th of the month. Outside these countries, we are unable to give precise estimates on when the albums will arrive.Some readers
What is the status of my album?
What does "status" mean? This shows exactly how far along your album is. To find out how far along your album is, click on "Archives" and look at what it says in the "status" column. The different statuses of my album: In creation: this means that you are in the process of editing your album to make it WONDERFUL. It is not yet generated, sent or delivered. **In the process of bSome readers
How to reprint an album ?
Do you want to reprint your albums? You can do so by going to the menu > Archives. Then click on "reprint" next to the album you want to reprint. Your album will be reprinted on the next printing date. Each reprint costs 11.95€. Reprinting for the same reader If you wish to reprint for a reader who is already on your Tribu News account, you must click on "Select a reader" and click on the reader tSome readers