FAQ TRIBU NEWS
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Questions about the delivery of your album
I didn't receive my newspaper
You took the time to make a beautiful Tribu newspaper but it hasn't arrived yet. Was there a problem somewhere? The first thing to do is to go to the menu and click on "Archives", to check the status of your newspaper. What is the status of your newspaper? To find out what the status of your newspaper is, I invite you to read the article "What is the status of my newspaper" by clicking here **If your
Can the newspaper be delivered to several addresses?
Absolutely! You can decide to send one or several versions of your Tribu newspaper. To add an additional newspaper, you need to "add a reader". (Please visit menu > add a reader) In terms of cost, each additional reader is the cost of an additional subscription.
How can I change the shipping address?
You can change your recipient's shipping address whenever you would like. Just remember that the address is printed on the back of the newspaper, so once it's printed, it cannot be changed. In the menu, select "Shipping information" Then click on "Change address". Click on "confirm" to make the change.
How do I add an extra reader?
How? Go to Menu. You can choose to click on "Our family", "Shipping information" or "Subscription". All 3 tabs contain the "Add Reader" button. Select "add reader". Enter the details of your reader and your payment information. You can select the existing p
When will the newspaper be delivered?
Our product is delivered on a monthly basis. Tribu subscribers have until 11:59 pm (Central European Time) on the last day of the month to edit the family newspaper. The following day, we generate a digital version of the newspaper (pdf) which is then sent by email to all the members of your Tribu family. Next, we print the newspaper and send it by mail. The newspaper reaches your recipient's home around the 10th of the month (on average, in Belgium and France).
Who receives my newspaper?
The newspaper will be sent to the mailing addresses provided in "Shipping information” for which the status is "subscribed". This address can easily be changed, if necessary. We call the recipient of the newspaper "the reader."
Do you deliver anywhere in the world?
Yes! And at no extra cost. But our newspapers are sent from either Belgium or France. In those two countries, the newspaper will reach their destination around the 10th of the month. Outside these countries, we are unable to give precise estimates on when the newspapers will arrive.
What is the status of my newspaper?
What does "status" mean? This shows exactly how far along your newspaper is. To find out how far along your newspaper is, click on "Archives" and look at what it says in the "status" column. The different statuses of my newspaper: In creation: this means that you are in the process of editing your newspaper to make it WONDERFUL. It is not yet generated, sent or delivered. **In
How to reprint a newspaper ?
Do you want to reprint your newspapers? You can do so by going to the menu > Archives. Then click on "reprint" next to the newspaper you want to reprint. Your newspaper will be reprinted on the next printing date. Each reprint costs 10€. Reprinting for the same reader If you wish to reprint for a reader who is already on your Tribu News account, you must click on "Select a reader" and click on the