FAQ TRIBU NEWS
Go to website
Questions about the delivery of your album
Can the newspaper be delivered to several addresses?
Absolutely! You can decide to send one or several versions of your Tribu newspaper. To add an additional newspaper, you need to "add a reader". (Please visit menu > add a reader) In terms of cost, each additional reader is the cost of an additional subscription.
I didn't receive my newspaper
You took the time to create a beautiful Tribu newspaper, but it never reached its destination. There is probably a problem somewhere... Let's follow these 4 simple steps to identify where the problem is and find the quickest solution. 1: Is your Tribu newspaper in your Archives? The first thing to check: Do you see the newspaper in your archives? (menu > my archives) your newspaper is shown (and filled in)? That's good news ✌️- proceed to step 2 your newspaper is shown but empty. I
How can I change the shipping address?
You can change your recipient's shipping address whenever you would like. Just remember that the address is printed on the back of the newspaper so once it's printed, it cannot be changed. How to change the shipping address? In the menu, select "Shipping info" Then hit the pencil to update the address. Make sure you click on "save"
How do I add an extra reader?
How? Go to Menu Select "add reader". Enter the details of your reader and your payment information your newspaper will be sent to this second address also at the end of the month. How much does it cost? Our costs are mainly associated with the printing and mailing of the newspaper, so adding a new reader will be the same price as an addi
When will the newspaper be delivered?
Our product is delivered on a monthly basis. Tribu subscribers have until 11:59 pm (Central European Time) on the last day of the month to edit the family newspaper. The following day, we generate a digital version of the newspaper (pdf) which is then sent by email to all the members of the Tribu. Next, we print the newspaper and send it by mail. The newspaper reaches your recipient's home around the 10th of the month (on average, in Belgium and France).
Do you deliver anywhere in the world?
Yes! And at no extra cost. But our newspapers are sent from either Belgium or France. In those two countries, the newspaper will reach their destination around the 10th of the month Oustide these countries, we cannot give precise estimates on when the newspapers will arrive.
Who receives my newspaper?
The newspaper will be sent to the mailing address provided in "dispatch information." This address can easily be changed, if necessary. We call the recipient of the newspaper "the reader."