Question 1

How do I submit my album to be printed?

Accepted Answer

Our system works on a monthly basis.

Everyone in your Tribu has until the last day of the month at 11:59 PM (Central European Time) to edit the Newspaper.

After that, your Newspaper is automatically sent to print! 🖨️✅

So just make sure to finish your Newspaper by the end of the month — it’ll be saved and submitted automatically 🎉

Question 2

I didn't receive my newspaper

Accepted Answer

You took the time to create a beautiful Tribu newspaper, but it hasn't arrived yet. Did something go wrong? 🧐

The first thing to do is go to the menu and click on “Albums” to check the status of your newspaper.

📍 What’s the status of your newspaper?

“In progress”: If you haven’t received your newspaper in PDF or can’t download it, make sure it’s not the 1st of the month yet. The generation might take 1–2 days. If not, contact us – it could be a technical error.
Not subscribed: Your newspaper wasn’t sent because you weren’t subscribed at the time of delivery. But don’t worry, we can recover it – just get in touch.
In delivery: If it’s the 10th of the month, give it a few more days 😊. If by the 15th there’s still no sign of your newspaper, contact us and we’ll sort it out.
Delivered: If it’s the 15th and you haven’t received your newspaper, something probably went wrong. Let us know so we can help!

📬 Is the address correct? Before contacting us, please check:

That the recipient’s name and address are correct (Menu > Members & Recipients)
That the recipient didn’t mistake their first Tribu newspaper for advertising – it comes in a white envelope with the Tribu T on it ✉️

* If your elderly relative lives in a retirement home, check with the staff there.

💬 Still need help? Chat with us (or email) and we’ll help you figure it out

Question 3

Forgot your password?

Accepted Answer

You forgot your password?

No worries, just click on "Forgot your password" under the login screen.

On the next screen, we 'll ask you to enter your email

You will receive an email a few minutes later to reset your password.

⚠ for security reasons, this mail has a limited life span of 1h. If more than 1 hour passes between the moment the email is sent and the moment you try to reset your password, it will not work. But you just have to repeat the procedure … without waiting 1 hour.

You did not receive the password reset email?

This may be due to several reasons:

You did not fill in the right email address. Look for "Tribu news" in your inbox. If you don't find any emails, there is a good chance that you are registered with another email address.
The reset email is in your junk mail. Take a look!
The email may take a few minutes to arrive, up to 10 minutes.

If you still cannot retrieve or reset your password, please contact us via the chat on this page, or by email at info@mytribunews.com.

Question 4

## How many photos can you add to a Tribu journal?

Accepted Answer

The number of photos in your journal depends on the type of journal you choose… and the layout you go for.

Each month, your journal can include:

With a Mini or Classic: up to 14 fully customisable pages 🖍️
With a Premium: up to 20 fully customisable pages 🖍️

The number of photos per page depends on the layout you pick.

Each page can hold between 1 and 20 photos 📸 — except for the cover page, which only allows one photo.

So technically, you can include:

up to 281 photos in a Mini or Classic journal
up to 401 photos in a Premium journal

You can check out an example journal here

Question 5

Do you have an application?

Accepted Answer

Yes! You can download the application via the following link:

IOS / APPLE ANDROID

Question 6

Can the journal be delivered to several addresses?

Accepted Answer

Absolutely! You can choose to send one or several versions of your Tribu newspaper.

To add an extra newspaper, just click “Add a recipient” (Go to Menu > Add a recipient).

💡 Each additional recipient is the cost of an extra subscription.

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