Forgot your password?You forgot your password?
No worries, just click on "Forgot your password" under the login screen.
On the next screen, we 'll ask you to enter your email
You will receive an email a few minutes later to reset your password.
⚠ for security reasons, this mail has a limited life span of 1h.
If more than 1 hour passes between the moment the email is sent and the moment you try to reset yourSome readers
Do you have an application?Yes! You can download the application via the following link:
IOS / APPLE
What happens if my reader passes away?Tribu was founded to reconnect generations. A large part of our albums is sent to senior citizens. Unfortunately, the death of our readers is part of daily life. The most important thing for us is that this potential situation will in no way hinder your desire to make your family members happy. Should your readers die or are no longer able to enjoy the albums, you can always stop your subscription by contacting us. Here are the options available to our customers in the event of death:
use theSome readers
How can I view my old albums?You can find all your old albums that have been printed. They can be found in the "Archives" tab.
How do I get there?
Go to the menu and click on the "Archives" tab
I can't find my album on the “Archives" tab
There are several possibilities:
You were not a subscriber when the album was generated. In this case, don't worry, contact us, we can generate the album and send it back to you
You didSome readers
I do not see the “chat” functionThere are a number of reasons for this:
None of our staff is online, so the easiest thing to do is to send us an email at email@example.com with your question.
Some browsers have an advertisement blocker. Some ad blockers hinder our chat application from working. In this case, you can allow "mytribunews.com" and "app.mytribunews.com" to display ads in your ad blocker settings.
PS: sometimes ad blockers block the chat function when you edit the album, but not here on the FAQ. If youFew readers
How to delete my dataYou can decide to delete your data.
To delete your Tribu-account:
go to menu my information
go to the bottom of the page
click on "delete my account".
If you do this, your Tribu account will be deleted, but the photos you have imported into your Tribu-family will still be available to other members of your Tribu.
If you would also like to delete your entire collection of photos, please send us an email at firstname.lastname@example.org, stating:
the email address you use to log inFew readers
YearbookYou have the option of collecting all your Tribu albums in a beautiful hardback yearbook (https://app.mytribunews.com/my/albums/).
Here are the most frequently asked questions about this yearbook:
How do I order my yearbook?
1/ go to menu albums
2/ you can create a preview of your yearbook:
select the months you want to include in your yearbook
we generate a low-definition preview of your future yearly album that you can browse
3/ Once the preview is created, you will receive an eFew readers
Sponsorship - how does it work ?Where can I find my personal code?
When subscribing to Tribu for the first time, each member of the subscribed Tribu receives a personal code.
This code is available in your Tribu menu under "Referral" and can be shared with all your friends.
How to earn points?
You receive points every time a friend subscribes for the first time to Tribu with your personal code (not applicable to a second or third, or... subscription).
The number of points varies according to the type and duration oFew readers
I have been asked to download the app while I am on a computerYou come across this page while you are on a computer?
This happens when your screen is too small to take full advantage of all the features of the web editor, such as when you are on a mobile phone or, in this case, when your screen is zoomed in.
There are several solutions to this problem:
Click on this little magnifying glass to zoom out
How to change my contact languageYour default language is:
if you created your account via our app, the language of your smartphone
if you created your account via the website, the language in which you visited the website
To change your contact language, all you need to do is
Go to menu my info or click here
On the top-left corner, select the language of your choiceFew readers
Super easy way to create a (beautiful) yearbookYearbooks, super easy to createFew readers