FAQ TRIBU NEWS
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Forgot your password?
You forgot your password? No worries, just click on "Forgot your password" under the login screen. On the next screen, we 'll ask you to enter your email You will receive an email a few minutes later to reset your password. ⚠ for security reasons, this mail has a limited life span of 1h. If more than 1 hour passes between the moment the email is sent and the moment you try to reset your
What happens if my reader passes away?
Tribu was founded to reconnect generations. A large part of our newspapers are sent to senior citizens. Unfortunately, the death of our readers is part of daily life. The most important thing for us, is that this potential situation will in no way hinder your desire to make your family members happy. Should your readers die or are no longer be able to enjoy the newspapers, you can always stop your subscription by contacting us. Here are the options available to our customers in the event of deat
Do you have an application?
Yes! You can download the application via the following link: IOS / APPLE ANDROID
I do not see the “chat” function
There are a number of reasons for this: None of our staff is online, so the easiest thing to do is to send us an email at email@example.com with your question. Some browsers have a advertisement blocker. Some ad blockers hinder our chat application from working. In this case, you can allow "mytribunews.com" and "app.mytribunews.com" to display ads in your ad blocker settings. PS: sometimes ad blockers block the chat function when you edit the journal, but not here on the FAQ. If yo
How can I view my old newspapers?
You can find all your old newspapers that have been printed. They can be found in the "Archives" tab. How do I get there? Go to the menu and click on the "Archives" tab I can't find my newspaper on the “Archives" tab There are several possibilities: You were not a subscriber when the newspaper was generated. In this case, don't worry, contact us, we can generate the newspaper and send it back t
How to delete my data
You can decide to delete your data. To delete your Tribu-account: go to menu > my information go to the bottom of the page click on "delete my account". If you do this, your Tribu account will be deleted, but the photos you have imported into your Tribu-family will still be available to other members of your Tribu. If you would also like to delete your entire collection of photos, please send us an email at firstname.lastname@example.org, stating: your name the email address you use to log in
You have the option of collecting all your Tribu newspapers in a beautiful hardback album. Here are the most frequently asked questions about these albums How do I order my album? 1/ go to menu > albums 2/ you can create a preview of your album: select the months you want to include in your album we generate a low definition preview of your future album that you can browse 3/ Once the preview is created, you will receive an email (because cr