What happens if my reader passes away?

Tribu was founded to reconnect generations. The first people to receive a Tribu journal were our grandparents 💌 Some of our journals are sent to elderly people. Unfortunately, the death of a recipient is sometimes part of our reality.

What matters to us is that this possibility never holds back your wish to make them happy!
If your recipient were to pass away, or could no longer fully enjoy their journals, you can stop your subscription at any time, simply by contacting us.

After stopping your subscription, several options are available to you:

• Use the remaining months to create a last "tribute" journal, sent to several family members
• Continue with Tribu, but sending the paper journals directly to descendants, to uncles and aunts,...
• Turn the remaining value of the subscription into a voucher to give to another family
• Turn the remaining value of the subscription into a voucher to order a Recap Album or create another Tribu (for yourself or your children, for example)
• Turn the remaining value of the subscription into a donation to one of our partner associations: Kick Cancer (fighting pediatric cancer), Association contre la maladie d'Alzheimer or Canopea (to speed up the ecological transition).
• Request a refund
• Leave the remaining balance to Tribu to support our future projects 💛

Whatever you decide, get in touch with us to tell us what you'd like and we'll do our best to make it happen 🙏
You can also, in every email sent by Tribu, unsubscribe from our communications so you no longer receive them 📭

Updated on: 30/09/2026