• Forgot your password?

  You forgot your password? No worries, just click on "Forgot your password" under the login screen. On the next screen, we 'll ask you to enter your email You will receive an email a few minutes later to reset your password. ⚠ for security reasons, this mail has a limited life span of 1h. If more than 1 hour passes between the moment the email is sent and the moment you try to reset yourPopular

• Do you have an application?

  Yes! You can download the application via the following link: IOS / APPLE ANDROIDSome readers

• What happens if my reader passes away?

  Tribu was founded to reconnect generations. A large part of our albums is sent to senior citizens. Unfortunately, the death of our readers is part of daily life. The most important thing for us is that this potential situation will in no way hinder your desire to make your family members happy. Should your readers die or are no longer able to enjoy the albums, you can always stop your subscription by contacting us. Here are the options available to our customers in the event of death: use theSome readers

• How can I view my old albums?

  You can find all your old albums that have been printed. They can be found in the "Archives" tab. How do I get there? Go to the menu and click on the "Archives" tab I can't find my album on the “Archives" tab There are several possibilities: You were not a subscriber when the album was generated. In this case, don't worry, contact us, we can generate the album and send it back to you You didSome readers

• I do not see the “chat” function

  ⚠️ There are a few reasons why this might be happening: None of our team members is currently online — the easiest way is to drop us an email at info@mytribunews.com 😊 Some browsers use ad blockers. A few of them prevent our chat app from loading properly. In that case, you can go into your ad blocker settings and allow the sites "mytribunews.com" and "app.mytribunews.com" ✅ PS: sometimes ad blockers block the chat function when you edit the album, but not here on the FAQ. If you seeFew readers

• Yearbook

  You have the option of collecting all your Tribu albums in a beautiful hardback yearbook (https://app.mytribunews.com/my/albums/). Here are the most frequently asked questions about this yearbook: How do I order my yearbook? 1/ go to menu albums 2/ you can create a preview of your yearbook: select the months you want to include in your yearbook we generate a low-definition preview of your future yearly album that you can browse 3/ Once the preview is created, you will receive an eFew readers

• How to delete my data

  You can decide to delete your data. To delete your Tribu-account: go to menu my information go to the bottom of the page click on "delete my account". If you do this, your Tribu account will be deleted, but the photos you have imported into your Tribu-family will still be available to other members of your Tribu. If you would also like to delete your entire collection of photos, please send us an email at info@mytribunews.com, stating: your name the email address you use to log inFew readers

• I have been asked to download the app while I am on a computer

  You’re seeing this page while on a computer? ⚠️ This usually happens when your screen is too small to enjoy all the features of our web editor — either because you're on a mobile device, or in this case, because your screen is zoomed in. Here are a few quick fixes: Click on the little magnifying glass to zoom out (https://storage.crisp.chat/users/helpdesk/website/-/e/4/4/4Few readers

• Sponsorship - how does it work ?

  Where can I find my personal code? When subscribing to Tribu for the first time, each member of the subscribed Tribu receives a personal code. This code is available in your Tribu menu under "Referral" and can be shared with all your friends. How to earn points? You receive points every time a friend subscribes for the first time to Tribu with your personal code (not applicable to a second or third, or... subscription). The number of points varies according to the type and durationFew readers

• How to change my contact language

  Your default language is: if you created your account via our app, the language of your smartphone if you created your account via the website, the language in which you visited the website To change your contact language, all you need to do is Go to menu my info or click here On the top-left corner, select the language of your choiceFew readers

• Super easy way to create a (beautiful) yearbook

  Yearbooks, super easy to createFew readers

• How to create a one shot Tribu newspaper ?

  Want to create an extra newspaper for a special occasion? You already make a newspaper each month with your Tribu, but this time you’d like to create an extra one — for a birthday, a trip, or another special event? 🎉 Here’s how to do it. What should you ask yourself first? Ask yourself these two questions: Will the members contributing to this extra newspaper be the same as your current Tribu? Do you want this newspaper to appear in your Recap Album (https://faq.mytribunewsFew readers

• Is it possible to get my first album at Christmas?

  Unfortunately, it's no longer possible to have your first journal printed for Christmas. But we have a solution! Subscribe and create your journal by the end of the month, and print our gift card to offer on the big day. Download your gift voucher hereFew readers