• Forgot your password?

  🔐 Forgot your password? No worries 😌 – just click on “Forgot password” under the login screen. You’ll then be able to enter your email address 📧. A few minutes later, you’ll get an email with a link to reset your password 🔁. ⚠️ For security reasons, this link is only valid for 1 hour. If you wait longer than that, it won’t work anymore. But no problemPopular

• Do you have an application?

  Yes 😊! You can download the app using the links below: IOS / APPLE ANDROIDPopular

• How can I view my old Journals?

  You can find all your previously printed Journals in the “Journals” tab. How to access it? Go to the menu and click on the “Journals” tab. (https://storage.crisp.chat/users/helpdesk/website/-/e/4/4/4/e44494967218f800/capture-decran-2025-08-07-15321l2dlvo.png =952.2000122070312xauto) I can’t find my Journal in my “Archives”. There could be a few reasons for this: You weren’t subscribed at the time the journal was generated. No worries — just contact us and we’Some readers

• What happens if my reader passes away?

  Tribu was founded to reconnect generations. The first people who received a Tribu newspaper were our grandparents 💌. A large number of our newspapers are sent to elderly people. Sadly, the passing of our recipients is a reality we face regularly 💔. The most important thing for us is that this possibility does not stop you from wanting to make them happy 💛. If your recipient were to pass away or could no longer fully enjoy the newspapers you lovingly create, you can cancel your subscripSome readers

• Recap Album

  You can gather all your Tribu newspapers into a beautiful hardcover Recap Album 🧡 via the dedicated page in your menu: Recap Albums Here are the most frequently asked questions: How do I order my Recap Album? Go to menu Recap Albums You can generate a preview of your recap album: Select the months you want to include We'll generate a low-res preview you cSome readers

• I do not see the “chat” function

  ⚠️ There are a few reasons why this might be happening: None of our team members is currently online — the easiest way is to drop us an email at info@mytribunews.com 😊 Some browsers use ad blockers. A few of them prevent our chat app from loading properly. In that case, you can go into your ad blocker settings and allow the sites "mytribunews.com" and "app.mytribunews.com" ✅ PS: sometimes ad blockers block the chat function when you edit the album, but not here on the FAQ. If you seeSome readers

• How to delete my data

  You can delete your data at any time 😊 To delete your Tribu account: Go to menu My information Click on "Edit my information" At the bottom right of the small window that appears, click on "Delete my account" Then click on "Confirm" When you do this, your Tribu account will be deleted. 📸 However, the photos you've uploaded to your Tribu will still be available to other members of your Tribu. If you'd also like to permanently delete all your photos, please sSome readers

• I have been asked to download the app while I am on a computer

  You’re seeing this page while on a computer? ⚠️ This usually happens when your screen is too small to enjoy all the features of our web editor — either because you're on a mobile device, or in this case, because your screen is zoomed in. Here are a few quick fixes: Click on the little magnifying glass to zoom out (https://storage.crisp.chat/users/helpdesk/website/-/e/4/4/4Some readers

• How to change my contact language

  Your default language is: if you created your account via our app, the language of your smartphone if you created your account via the website, the language in which you visited the website To change your contact language, all you need to do is Go to menu my info or click here On the top-left corner, select the language of your choiceFew readers

• Super easy way to create a (beautiful) year album

  Yearbooks, super easy to createFew readers

• How to create a one shot Tribu newspaper ?

  Want to create an extra newspaper for a special occasion? You already make a newspaper each month with your Tribu, but this time you’d like to create an extra one — for a birthday, a trip, or another special event? 🎉 Here’s how to do it. What should you ask yourself first? Ask yourself these two questions: Will the members contributing to this extra newspaper be the same as your current Tribu? Do you want this newspaper to appear in your Recap Album (https://faq.mytribunewsFew readers

• Is it possible to get my first album at Christmas?

  Unfortunately, it's no longer possible to have your first journal printed for Christmas. But we have a solution! Subscribe and create your journal by the end of the month, and print our gift card to offer on the big day. Download your gift voucher hereFew readers

• How to join/find a Tribu?

  Join a Tribu To join a Tribu, you need to be invited by another member, who sends you a link by email, WhatsApp, etc. 👉 Just click on the link. If it’s your first visit, an account will be automatically created for you and you’ll join the Tribu right away ✨ If you already have an account, just log in (don’t create a new one), and you’ll have access to both Tribus 👍Few readers

• How to create a one-time album

  Creating a one-off Tribu newspaper for a wedding, a family event, a trip, or any special occasion is totally possible — and even encouraged! 🎉 Here’s how to do it: Step 1: Create a new Tribu A Tribu is a group, a family. Your new Tribu will be completely separate from your current one — with its own members, photos and newspaper. To create a new Tribu, go to menu Create a new Tribu. Once created, you can: invite the members you want to join the Tribu (menu members and recipientsFew readers

• Why am I no longer able to see my newspaper?

  No worries, your newspaper hasn't disappeared! 😊 There are a few possible explanations: It’s the beginning of the month, like the 1st or 2nd. Once the creation deadline has passed, your newspaper goes into the generation phase — meaning it's turned into a PDF to be sent to print. Since thousands of newspapers are processed at once, it might take a day or two before your newspaper shows up again in the “newspaper” tab. Don't worry, it’s on its way! You’re logged in with a different emaiFew readers

• I can’t see my Tribu anymore?

  I can’t see my Tribu anymore? Here are the possible scenarios: 🔍 You used to have access to your Tribu ✅ Are you logged in with the correct email? Make sure you’re logged in with the email address where you receive Tribu messages. Here’s how to check your email address: On computer: On phone: (https://storage.crisp.chat/users/helpdesk/website/-/e/4/4/4/e4449496Few readers

• I don’t want to receive emails anymore.

  I don’t want to receive emails anymore. Here’s how to unsubscribe 👇 📩 Unsubscribe: Click on the “Unsubscribe from these emails” link at the bottom of each email. ⚠️ Exceptions: Some essential emails, like purchase confirmations, will still be sent. 📬 Email types: There are different email subscriptions so you can choose which types you want to receive or not. (All details are at the bottom of the emails.) 💬 Need help?: Contact us via chat if you have any questions orFew readers