Subscription and payment
How do I cancel my subscription renewal ?
By default, your subscription renews on the due date. You can stop the renewal at any time via the User Area. Go to the User Area (top right on desktop) – 👤 tab in the app Go to "Subscription" Click "Disable automatic renewal" ⚠️ Only the person who paid for the subscription can choose to disable or re-enable automatic renewal.PopularWhat happens if my reader passes away?
This article only applies if you have a journal printed every month (Mini, Classic or Premium). Tribu was founded to reconnect generations. The first people to receive a Tribu journal were our grandparents 💌 Some of our journals are sent to elderly people. Unfortunately, the death of a recipient is sometimes part of our reality. What matters to us is that this possibility never holds back your wish to make them happy! If your recipient were to pass away, or could no longer fully enjoy tSome readersI don't have a credit card
No worries! Tribu accepts several simple and secure payment methods: 💳 Credit card 🏦 SEPA transfer, by simply providing your bank account 🅿️ PayPal Everything is designed to make payment easy, fast, and secure!Some readersI want to stop my subscription
You can disable automatic renewal of your subscription at any time. Read the full article by clicking here. Is your recipient no longer able to enjoy their family journal? Read the full article by clicking here. Something wrong? At Tribu, the customer is not king… they are happy!Some readersHow to change my subscription type ?
This article only applies if you have a journal printed every month (Mini, Classic or Premium). I have a "Year Album" subscription You cannot change your subscription type on your own. Contact us if you would like to do so. I have a "printed journal" subscription (Mini, Classic or Premium), printed every month Once subscribed, it is possible to switch From a Mini to a Classic From a Classic to a Premium From a Mini to a Premium Go to Menu > [Subscription](https://Some readersCan I start my subscription later if I subscribe now?
Yes: take your subscription now and choose to start it later, from the user area or the Menu tab of the app.Few readers
Login and personal data
I forgot my password.
To reset your password, click on "Forgot password" below the login screen. You can then enter your email address. A few seconds later, you’ll receive an email giving you the option to reset your password 🔁. ⚠️ For security reasons, this email is only valid for 1 hour. If more than 1 hour passes between the time the email is sent and when you try to reset your password, it will no longer work. You’ll need to repeat the process… without waiting another hour ⏱️ 📭 You’re not recPopularHow to delete my data ?
You can delete your data at any time 😊 To delete your Tribu account: Go to menu > My information Click on "Edit my information" At the bottom right of the small window that appears, click on "Delete my account" Then click on "Confirm" When you do this, your Tribu account will be deleted. 📸 However, the photos you've uploaded to your Tribu will still be available to other members of your Tribu. If you'd also like to permanently delete all your photos, please sSome readersWho has access to my pictures?
🔐 The security of your personal information is our top priority. We have implemented strict security policies, rules, and measures 📏🛡️ to protect your information and photos 📸. Only you and the members of your Tribu 👨👩👧👦 have access to your family journals 📰 and the photos you upload. 📖 Feel free to read our Privacy Policy for more information.Some readersHow to change my contact language
Your default language depends on your account (smartphone or website language). Here is where to change your contact language.Some readersI cannot connect via Facebook anymore
Logging in with Facebook is no longer possible. Reset your password: you receive an email to create a new one and log back in.Some readersI don’t want to receive emails anymore.
Unsubscribe from Tribu emails at any time (except mandatory ones) with the "Unsubscribe" link at the bottom of each message.Few readersHow to modify your email address
Change your login email in Menu > My info > Edit my info. The new address must not already be used with Tribu.Few readers