Subscription and payment
How do I cancel my subscription renewal ?
By default, your subscription renews on the due date. You can stop the renewal at any time via the User Area. Go to the User Area (top right on desktop) – 👤 tab in the app Go to "Subscription" Click "Disable automatic renewal"Some readersWhat happens if my reader passes away?
Tribu was founded to reconnect generations. The first people to receive a Tribu journal were our grandparents 💌 Some of our journals are sent to elderly recipients. Unfortunately, the death of a recipient is sometimes part of our reality. What matters to us is that this possibility never stops you from wanting to make them happy! If your recipient were to pass away or could no longer fully enjoy their journals, you can cancel your subscription at any time simply by contacting us. AftSome readersI don't have a credit card
No worries! Tribu accepts several simple and secure payment methods: 💳 Credit card 🏦 SEPA transfer, by simply providing your bank account 🅿️ PayPal Everything is designed to make payment easy, fast, and secure!Some readersI want to stop my subscription
You can disable automatic renewal of your subscription at any time. Read the full article by clicking here. Is your recipient no longer able to enjoy their family journal? Read the full article by clicking here. Something wrong? At Tribu, the customer is not king… theFew readersHow to change my subscription type ?
I have a "Year Album" subscription You cannot change your subscription type on your own. Contact us if you wish to do so. I have a "Family Journal" subscription (Mini, Classic, or Premium), printed monthly Once subscribed, it is possible to switch: From Mini to Classic From Classic to Premium From Mini to Premium Go to Menu Subscription andFew readersCan I start my subscription later if I subscribe now?
Yes, you can absolutely subscribe now and choose to start later 🎉 How to do it? Click on "User area" (on desktop) or go to the Menu tab in the app (👤) Select "Subscription" Choose the subscription that suits you (Mini, Classic, Premium) Click on the black downward arrow next to the "FirsFew readers
Login and personal data
I forgot my password.
To reset your password, click on "Forgot password" below the login screen. (https://storage.crisp.chat/users/helpdesk/website/-/e/4/4/4/e44494967218f800/capture-decran-2025-05-26-22351eqjr1s.png =599xauto) You can then enter your email address. A few seconds later, you’ll receive an email giving you the option to reset your password 🔁. ⚠️ For security reasons, this email is only valid for 1 hour. If more than 1 hour passes between the time the email is sent and when you try toPopularWho has access to my pictures?
🔐 The security of your personal information is our top priority. We have implemented strict security policies, rules, and measures 📏🛡️ to protect your information and photos 📸. Only you and the members of your Tribu 👨👩👧👦 have access to your family journals 📰 and the photos you upload. 📖 Feel free to read our Privacy Policy for more information.Some readersHow to delete my data ?
You can delete your data at any time 😊 To delete your Tribu account: Go to menu My information Click on "Edit my information" At the bottom right of the small window that appears, click on "Delete my account" Then click on "Confirm" When you do this, your Tribu account will be deleted. 📸 However, the photos you've uploaded to your Tribu will still be available to other members of your Tribu. If you'd also like to permanently delete all your photos, please sSome readersI cannot connect via Facebook anymore
❌ It’s no longer possible to log in to Tribu using Facebook If you previously logged in with Facebook, you’ll need to reset your password (click here). You’ll receive an email to create a new password, and you’ll then be able to log in using your email and password. ⚠️ Make sure to use the email address linked to your Facebook account, otherwise the login won’t work. Why did we decide to remove Facebook Connect? To make your life eaFew readersI don’t want to receive emails anymore.
Our goal is certainly not to spam you; you can unsubscribe from our communications at any time, except for those that are mandatory. Here’s how 👇 📩 Unsubscribe: Click on “Unsubscribe from these emails” at the bottom of each email. ⚠️ Exceptions: Some essential emails will still be sent, such as purchase confirmations. 📬 Types of emails: There are different email subscriptions so you can choose which types of emails you want to receive or notFew readers