Recipients and addresses

• Can the journal be delivered to several addresses / recipients?

  How to offer an original gift to more than 1 of your beloved ones :-)Popular

• How can I change / modify the shipping address?

  Change the address of who receives your Tribu photo album. You could also change every month who receives your albums and make a super original gift to more thant one person.Popular

• How to add an extra recipient

  Add a reader and double the pleasure. A reader is someone that physically receives a printed photo album avery month.Some readers

• How can I reprint a journal?

  Reprint a photo album to get your memories. or offer it as an original gift to someone that doesn't have it already.Some readers

• Who receives my journal ?

  The journal will be sent to the postal addresses listed in "Members & Recipients" for which the status is “subscribed”. You can find them here: Members & Recipients This address can be updated if needed. We refer to the person receiving the journal as the recipient. All members of the Tribu receive the journal by email in PDF format.Few readers

Delivery and receipt

• I didn't receive my journal

  You didn't receive your Tribu photo album. Don't leave this original gift as is. Ask us, we'll find a solution !Popular

• What is the status of my journal?

  Check the statuses of your Tribu photo album.Some readers

• How can I view my old / previous journals?

  You can find all your past Journals that have been created in the “Journals” tab. How to access them? Go to the menu and click on the "Journals" tab. I can’t find my Journal in my "Archives". There are several possibilities: You were not subscribed when the journal was generated. No worries – contact us, we can generate the journal and send it to you. You didn’t create a journal during that period. Do you want to repSome readers

• When is the journal delivered?

  When will your monthly photo album be delivered at home ?Some readers

• Do you deliver anywhere in the world?

  Our photo albums can be delivered everywhere around the worldSome readers

• My journal is bent, what can I do ?

  It can happen that the post office folds the journals during delivery. We try to address this problem in every possible way. Unfortunately, there’s no magic solution (or at least we haven’t found one yet 😉). This issue is mainly related to the postal worker, who may fold large envelopes out of habit or for convenience. We discussed this with several postal workers, and they agree: the best way to prevent it is to clearly mark on the envelope “Do not fold”. We implemented this, and wFew readers

• How to order a new journal / (re)print

  You can order a reprint or an additional copy of a past journal or the journal you are currently creating for one or more recipients at any time. How? Go to Menu Journals In the top right corner, click on "Print/Reprint a Journal" and choose the journal you want to reprint You can then choose who to send it to and how many copiesFew readers