FAQ TRIBU NEWS
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Management of the subscription
Questions about the management of your subscription
I don't have a credit card
If you don't have a credit card, please contact us via chat or by email (firstname.lastname@example.org) to ask for payment via SEPA or bancontact! In the meantime, create your Tribu and get started on your album.
How do I stop the renewal of my subscription?
By default, your subscription will renew automatically on the expiry date. If you want to stop the renewal, here's how: Click on the menu and go to the "Subscription" tab. On the "Subscription" page, click on "stop automatic renewal".
Why am I being asked to pay 0€?
When you register your credit card on your Tribu account, it is possible that your bank asks you to confirm a payment of 0€. This procedure is completely normal. It is a verification on the part of your bank. Indeed, in order to verify that the whole payment process is possible and secure, some banks want to do this process in its entirety. They therefore charge you a dummy amount of 0€ to test this. But don't worry, nothing will be charged to you. And you only have to do it once, when you r