How do I stop the renewal of my subscription?
By default, your subscription will renew automatically on the expiry date. If you want to stop the renewal, here's how: Click on the menu and go to the "Subscription" tab. On the "Subscription" page, click on "stop automatic renewal".Few readersI don't have a credit card
If you don't have a credit card, please contact us via chat or by email (info@mytribunews.com) to ask for payment via SEPA or bancontact! In the meantime, create your Tribu and get started on your album.Few readersWhy am I being asked to pay 0€?
When you register your credit card on your Tribu account, it is possible that your bank asks you to confirm a payment of 0€. This procedure is completely normal. It is a verification on the part of your bank. Indeed, in order to verify that the whole payment process is possible and secure, some banks want to do this process in its entirety. They therefore charge you a dummy amount of 0€ to test this. But don't worry, nothing will be charged to you. And you only have to do it once, when you rFew readersI want to stop my subscription
Not happy with our services? The plan doesn’t suit you? 😕 The first thing to do is to contact us, in most cases, we find a solution. If not, just ask and: we stop your subscription 🛑 we refund the balance of any unused newspapers 💸 we learn a bit more and keep improving a little every day 📈 We’re available via chat 💬 : on weekdays from 9am to 10pm ⏰ on holidays from 10am to 10pm And if you contact us outside these hours, you won’t get an answer in 1 minute, but youFew readersHow to change subscription type
📬 If you're subscribed Once subscribed, you can switch from a Classic Newspaper to a Premium Newspaper ✨ How? Go to menu Subscription and select "Adjust Subscription" ⚙️ 🚫 If you're not subscribed (not yet available) As long as you're not subscribed, you can change the type of newspaper (and thus the subscription type) as you wish. How? 📱 On mobile: go to menu change newspaper typeFew readers