How do I stop the renewal of my subscription?
By default, your subscription will renew automatically on the expiry date.
If you want to stop the renewal, here's how:
Click on the menu and go to the "Subscription" tab.
![](https://storage.crisp.chat/users/helpdesk/website/e44494967218f800/en8_1y2eimw.png)
On the "Subscription" page, click on "stop automatic renewal".
![](https://storage.crisp.chat/users/helpdesk/website/e44494967218f800/enarretrenouvellement_2ze7p2.png)
Please note! Only the subscriber (the person who paid for the subscription) can choose to deactivate or reactivate the automatic renewal.
If you want to stop the renewal, here's how:
Click on the menu and go to the "Subscription" tab.
![](https://storage.crisp.chat/users/helpdesk/website/e44494967218f800/en8_1y2eimw.png)
On the "Subscription" page, click on "stop automatic renewal".
![](https://storage.crisp.chat/users/helpdesk/website/e44494967218f800/enarretrenouvellement_2ze7p2.png)
Please note! Only the subscriber (the person who paid for the subscription) can choose to deactivate or reactivate the automatic renewal.
Updated on: 11/06/2021