Question 1

How do I submit my newspaper to be printed?

Accepted Answer

Our system works on a monthly basis.

Everyone in your Tribu has until the last day of the month at 11:59 PM (Central European Time) to edit the newspaper.

After that, your newspaper is automatically sent to print! 🖨️✅

So just make sure to finish your newspaper by the end of the month — it’ll be saved and submitted automatically 🎉

Question 2

I didn't receive my newspaper

Accepted Answer

You took the time to create a beautiful Tribu newspaper, but it hasn't arrived yet. Did something go wrong? 🧐

The first thing to do is go to the menu and click on “Albums” to check the status of your newspaper.

📍 What’s the status of your newspaper?

“In progress”: If you haven’t received your newspaper in PDF or can’t download it, make sure it’s not the 1st of the month yet. The generation might take 1–2 days. If not, contact us – it could be a technical error.
Not subscribed: Your newspaper wasn’t sent because you weren’t subscribed at the time of delivery. But don’t worry, we can recover it – just get in touch.
In delivery: If it’s the 10th of the month, give it a few more days 😊. If by the 15th there’s still no sign of your newspaper, contact us and we’ll sort it out.
Delivered: If it’s the 15th and you haven’t received your newspaper, something probably went wrong. Let us know so we can help!

📬 Is the address correct? Before contacting us, please check:

That the recipient’s name and address are correct (Menu > Members & Recipients)
That the recipient didn’t mistake their first Tribu newspaper for advertising – it comes in a white envelope with the Tribu T on it ✉️

* If your elderly relative lives in a retirement home, check with the staff there.

💬 Still need help? Chat with us (or email) and we’ll help you figure it out

Question 3

Forgot your password?

Accepted Answer

🔐 Forgot your password?

Q: Forgot your password?

<h1 id="forgotyourpassword">🔐 Forgot your password?</h1> No worries 😌 – just click on “Forgot password” under the login screen. <img src="https://storage.crisp.chat/users/helpdesk/website/-/e/4/4/4/e44494967218f800/capture-decran-2025-05-26-2236_rydz0r.png" alt="" /> You’ll then be able to enter your email address 📧. A few minutes later, you’ll get an email with a link to reset your password 🔁. ⚠️ For security reasons, this link is only valid for 1 hour. If you wait longer than that, it won’t work anymore. But no problem – just redo the process ⏱️. <hr /> <h3 id="notreceivingtheresetemail">📭 Not receiving the reset email?</h3> There could be a few reasons: <ul> <li>❌ You entered the wrong email address. 👉 Search for “Tribu news” in your inbox. If nothing comes up, you’re probably signed up with a different address.</li> <li>📥 The email landed in your spam folder. Make sure to check it 👀.</li> <li>⏳ Sometimes the email can take up to 10 minutes to arrive.</li> </ul> <hr /> Still stuck? Chat with us 💬 right here on this page, or send us an email at info@mytribunews.com 💌.

No worries 😌 – just click on “Forgot password” under the login screen.

You’ll then be able to enter your email address 📧.

A few minutes later, you’ll get an email with a link to reset your password 🔁.

⚠️ For security reasons, this link is only valid for 1 hour.
If you wait longer than that, it won’t work anymore.
But no problem – just redo the process ⏱️.

📭 Not receiving the reset email?

There could be a few reasons:

❌ You entered the wrong email address.
👉 Search for “Tribu news” in your inbox.
If nothing comes up, you’re probably signed up with a different address.
📥 The email landed in your spam folder. Make sure to check it 👀.
⏳ Sometimes the email can take up to 10 minutes to arrive.

Still stuck?
Chat with us 💬 right here on this page,
or send us an email at info@mytribunews.com 💌.

Question 4

## How many photos can you add to a Tribu journal?

Accepted Answer

The number of photos in your journal depends on the type of journal you choose… and the layout you go for.

Each month, your journal can include:

With a Mini or Classic: up to 14 fully customisable pages 🖍️
With a Premium: up to 20 fully customisable pages 🖍️

The number of photos per page depends on the layout you pick.

Each page can hold between 1 and 20 photos 📸 — except for the cover page, which only allows one photo.

So technically, you can include:

up to 281 photos in a Mini or Classic journal
up to 401 photos in a Premium journal

You can check out an example journal here

Question 5

Do you have an application?

Accepted Answer

Yes 😊! You can download the app using the links below:

IOS / APPLE

ANDROID

Question 6

Can the newspaper be delivered to several addresses?

Accepted Answer

Absolutely! You can choose to send one or several versions of your Tribu newspaper.

To add an extra newspaper, just click “Add a recipient” (Go to Menu > Add a recipient).

💡 Each additional recipient is the cost of an extra subscription.

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