What happens if my reader passes away?

Tribu was founded to reconnect generations. The first people to receive a Tribu journal were our grandparents 💌 Some of our journals are sent to elderly recipients. Unfortunately, the death of a recipient is sometimes part of our reality.

What matters to us is that this possibility never stops you from wanting to make them happy!

If your recipient were to pass away or could no longer fully enjoy their journals, you can cancel your subscription at any time simply by contacting us.

After canceling your subscription, several options are available to you:

• Use the remaining months to create a final "tribute" journal, sent to multiple family members
• Continue with Tribu, but send the paper journals directly to descendants, uncles, aunts, etc.
• Convert the remaining value of the subscription into a gift voucher for another family
• Convert the remaining value of the subscription into a gift voucher to order a Recap Album or create another Tribu (for yourself or your children, for example)
• Convert the remaining value of the subscription into a donation to one of our partner associations: Kick Cancer (fighting pediatric cancer), Association against Alzheimer’s disease, or Canopea (to accelerate ecological transition)
• Request a refund
• Leave the remaining balance with Tribu to support our future projects 💛

In any case, please contact us to let us know your wishes, and we will do our best to accommodate them 🙏

You also have the option, in every email sent by Tribu, to unsubscribe from our communications so you no longer receive them 📭

Updated on: 12/11/2025