Why can't I see my journal / pages anymore?

You can’t see your journal anymore? There are several possible reasons:

It’s the 1st day of the month, and your journal is being converted into a PDF, on its way to your Journals - Archives. Thousands of journals are generated at the same time, so this can take a day or two.
You are logged in with a different email address.
You are in the wrong Tribu.

How do I check which email I’m logged in with?

Tribu members are identified by their email address. If you log in with a different email than the one we have on record, we cannot link it to the existing account.

This often happens when you change your login method: for example, you usually log in with Google, but this time you used “Apple Connect.” If the email addresses don’t match, a new Tribu account is created.

Check your login email:

On desktop, go to User Area > My Information
On the app, open the Menu tab (👤) > My Information

If this isn’t your usual login email, log out and log in again with the correct one.

How do I check that I’m in the correct Tribu?

If you have multiple Tribus, the journal you’re looking for may be in another one.

On desktop, click the name of your Tribu in the top left to switch Tribu
On the app, go to the Editor tab (📖) and click the Tribu name at the top left
On the app, go to the Menu tab (👤) > Switch Tribu

In any case, your journal is not lost. We can always recover an old journal and send it to you as a PDF / reprint it!

Updated on: 14/11/2025

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