> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.mytribunews.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I see my journal / pages anymore?

You can’t see your journal anymore? There are several possible reasons:

1. It’s the 1st day of the month, and your journal is being converted into a PDF, on its way to your Journals - Archives. Thousands of journals are generated at the same time, so this can take a day or two.  
2. You are logged in with a different email address.  
3. You are in the wrong Tribu.  

### How do I check which email I’m logged in with?

Tribu members are identified by their email address. If you log in with a different email than the one we have on record, we cannot link it to the existing account.  

||| This often happens when you change your login method: for example, you usually log in with Google, but this time you used “Apple Connect.” If the email addresses don’t match, a new Tribu account is created.

Check your login email:

* On desktop, go to User Area > My Information  
* On the app, open the Menu tab (👤) > My Information  

If this isn’t your usual login email, log out and log in again with the correct one.

### How do I check that I’m in the correct Tribu?

If you have multiple Tribus, the journal you’re looking for may be in another one.  

* On desktop, click the name of your Tribu in the top left to switch Tribu  
* On the app, go to the Editor tab (📖) and click the Tribu name at the top left  
* On the app, go to the Menu tab (👤) > Switch Tribu  

|| In any case, your journal is not lost. We can always recover an old journal and send it to you as a PDF / reprint it!